Complaints and appeals procedure

Raising a complaint

In the first instance, please raise any complaint through our standard communication channels (eg. contact form or via email to [email protected]).

If you are have contacted us and are not satisfied with the outcome, level of service you received or the way in which your concern was dealt with, please escalate your issue to us.

We only accept escalations in writing to the following address:

Complaints Resolution Team
Backorder Ltd
7 Bell Yard


We will acknowledge receipt, in writing, within 3 working days of receiving your complaint.

After investigation, a full response will be provided within ten working days.