No. We're a pay-on-catch service, meaning there are no upfront fees to backorder a domain name. We do, however, limit the number of domains you can backorder at one time.
Currently, each account is limited to six backorders at any one time. We regularly review this number.
You can increase the number of backorders allowed by purchasing bulk payment credits in advance.
The domain name you have searched for has already been booked by another user. Each domain name can only be booked once. Bookings are taken on a first come, first served basis. The only requirement is that the domain name must be suspended before it can be booked.
Polling is when we start continuously monitoring the domain name on the day we expect it to become available.
Bookings can be cancelled at any point until polling begins. Once we start polling a domain, you cannot cancel a booking.
If your domain name does not become available on the day we expect it to, we will continue to poll the domain name at regular intervals.
You can request cancellation of the polling through the control panel. Once cancellation is requested, we will send a stop request to our polling system. The backorder should be cancelled shortly after your request is received.
Domain names are caught using the TAG DROPPED.
All domain names are caught using our details. This is primarily for speed to ensure our system is not delayed by looking up your registration information during a catch. It is also for our security to ensure we receive payment for our service.
The first Registrant transfer from our details is free of charge. If we have already processed a Registrant transfer, then changing these details again incurs an additional fee.
Once a domain is caught, we'll email you requesting payment and to confirm Registrant details and TAG. Once these have been received, TAG changes are processed within 30 minutes. Everything is fully automated. Be sure you advise the receiving TAG your domain is on its way (usually via a transfer in).
If a TAG change does not occur within 30 minutes, then the receiving TAG will need to accept our request to transfer your domain. If this is the case, we'll have emailed you to advise.
The WHOIS will only update once you have submitted your TAG change request.
If you have submitted Registrant and TAG details, but have not paid for the catch, the Registrant transfer will not take place until payment is received.
No. If we successfully catch a domain name on your behalf, we'll ask for our advertised fee. Once payment has been received, we will transfer the domain name with your chosen Registrant details to the TAG of your choice.
No, our prices already include VAT.
When you make a purchase, an invoice is generated which clearly shows the VAT breakdown and our VAT registration number.
Our droplists contain every .uk domain name entering the standard drop cycle! We monitor every single registered .uk domain name.
Our database currently contains 10,616,500 domain names, and changes every day as domains are registered and released.
For every domain appearing on our droplists, we obtain statistics from Alexa, Majestic, Mozscape, Wayback machine (archive.org). We also generate keywords for each domain, and check for these keywords for Google searches and estimated Google CPC (cost per click). Finally, each domain is checked to see if it is registered in .co.uk, .uk, .org.uk, .me.uk, .ltd.uk, .com, .net, .org, .info and .us.
Domain metrics are calculated when the domain enters the drop cycle. This is as the domain name is suspended, 60 days before the domain drops.
The padlock icon indicates that the .uk has a right of registration against the dropping domain. This means that when the domain drops, the .uk will become available for registration.
When you sign up to a subscription, we charge your card for the subscription amount, and advise our card issuer to provide us with a unique token to identify your card. We store this token, and use it for the sole purpose of subscription billing each month.
No and never! Your card information is securely submitted directly to our payment provider. We don't even see it!
Payments are taken monthly in advance, on the day of the month you originally signed up. Eg. If you signed up on 8th, we will charge your card on the 8th day of each subsequent month.
If you sign up after 28th day of the month, we will bill you on the 1st of the following month. This is so you will always know when you will be billed, as some months are shorter than others!
No. Subscriptions can be cancelled at any time. Once cancelled, droplist access will remain until your subscription period ends.
Unfortunately not. Your subscription entitles you to unlimited use of the lists for yourself or your company, but they cannot be redistributed.