Dropped complaints procedure

Please raise your initial complaint through our normal communication channels above.

If you are have contacted us and are not satisfied with the outcome, level of service you received or the way in which your issue has been dealt with, then please escalate your issue to our complaints department.

We only accept escalations in writing to the following address:

Complaints Resolution Team
Backorder Ltd
7 Bell Yard

We will acknowledge receipt in writing within 3 working days of receiving your complaint, and after investigation, a full response will be provided within ten working days.